- All purchase of sale items is final. Kimberly C does not accept returns for items in the “Sale”, category.
- Kimberly C only issues a full refund for manufacturer defect and shipment of wrong item/quantity. Kimberly C only offers store credit (not refund) for returns due to dissatisfaction with our product.
- For returns due to dissatisfaction with our product, there is a restocking fee of 15%‐25% of total returned merchandise.
- An initial contact to request a return or exchange or file a missing item(s) claim must be sent to email@example.com within 5 (five) business days upon the initial delivery date. A Return Merchandise Authorization (RMA) form must be filled out and sent back to firstname.lastname@example.org within 2 (two) business days after the initial email request of the RMA form.
- The customer is responsible to send the original merchandise to the Kimberly C warehouse before Kimberly C sends out the replacement/exchange, or before a refund is issued, or before any credit is applied to the customer’s account (This credit can be used towards a future purchase of Kimberly C’s products).
- All returned products must be in undamaged and sellable condition, with their tags intact. If an item is returned in a damaged or unsellable condition, it is subject to a restocking fee of 15%‐25%. The restock fee will be applied based on the item’s condition.
- The customer is responsible for return shipping costs if the return reason is not a manufacturer defect or incorrect shipment.
- For a replacement due to item defect, incorrect shipment, and missing item, Kimberly C., will be solely responsible for replacement/exchange shipping costs to the customer, through ground shipping. If the customer wishes for a faster shipping option, the customer will be responsible for the expedited shipping cost.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled or altered. Shipping and handling costs are non-refundable. Refused or returned packages are subject to any restocking fees or penalties.
When will my order ship after I place it?
Orders are typically expected to ship next business day within 24-48 hours however, please allow up to an additional business day for larger orders. Orders placed Friday through Sunday will resume being shipped the next business day, Monday.
Product Info and Image Discrepancy
Occasionally, there may be information on the website that contains typographical errors, or inaccuracies that may be related to product descriptions, prices, promotions, offers, and availability. Kimberly C reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders as accurately as possible. The colors of the products that appear on the Website. However, Kimberly C cannot guarantee that the monitor screen of your computer or any color will be accurate.
This Website is provided to you free of charge, “as is,” by Kimberly C.
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MISCELLANEOUS: These terms and conditions shall be governed by and construed in accordance with the laws of the state of California, U.S., and you agree to submit to the personal jurisdiction of the courts of the state of California. In the event that any portion of these terms and conditions is deemed by a court to be invalid, the remaining provisions shall remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related the use of these website, must be filed within one year after such claim or cause of action arose.
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Kimberly C is a trademark of Kimberly C. All other marks that appear throughout these Web sites belong to Kimberly C and are protected by U.S. and international copyright and trademark laws. Any use of any of the marks, content, or artwork appearing throughout these Web sites without the express written permission of Kimberly C is strictly prohibited.